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Cordance
Manager Customer Success
Remote · USA · Senior level
About the role
Lead and develop a high-performing Customer Success team to drive retention, expansion, and customer outcomes. Manage team performance, strategy, and escalation for complex accounts.
What you’ll do
• Own team-level GRR, NRR, and expansion targets. • Maintain renewal pipeline and at-risk account visibility. • Develop and coach CSMs with documented account strategies. • Partner with leadership on targets and reporting. • Serve as escalation point for critical account situations.
What you’ll bring
• 8–12 years in Customer Success or related B2B SaaS roles. • Prior people management experience with direct reports. • Strong commercial literacy in retention and expansion metrics. • Experience with CS and CRM platforms. • Work authorization for USA and ability to pass background check.
Life at Cordance
Comprehensive health coverage from day one, 401K matching, flexible PTO, paid parental leave, remote work stipend, and generous holidays.
About Cordance
Cordance accelerates growth of B2B SaaS companies through acquisition and tactical financial guidance, partnering with founders to scale businesses.