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GitLab
Manager, Customer Success Manager
Remote · United States · Full time · Mid level
About the role
Lead a North America-based team to drive customer adoption, outcomes, and trusted partnerships. Coach Customer Success Managers and collaborate across teams to support customer growth and satisfaction.
What you’ll do
• Lead team focused on adoption, account health, satisfaction, advocacy. • Coach team members with feedback and career growth support. • Define team goals and align priorities with company direction. • Manage staffing and resource assignments. • Develop senior-level customer relationships and support escalations.
What you’ll bring
• Experience leading customer-facing teams in software or related fields. • Ability to drive software adoption and manage customer relationships. • Knowledge of software development lifecycle and agile/DevOps. • Familiarity with cloud/container tech and application security concepts. • Work authorization for United States and willingness to travel occasionally.
Life at GitLab
Benefits include health, financial support, flexible PTO, equity compensation, and parental leave.
About GitLab
GitLab is an intelligent orchestration platform for DevSecOps, trusted by over 50 million users and many Fortune 100 companies to accelerate software development.