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Riverside
Mid-Market Customer Success Manager
Remote · Canada · Full time · Mid level
About the role
Manage a portfolio of Mid-Market customers as a strategic partner to drive adoption and growth. Ensure long-term retention and collaborate cross-functionally to influence product priorities.
What you’ll do
• Manage Mid-Market customer portfolio. • Drive adoption and enable success at scale. • Lead regular business reviews. • Identify opportunities for renewals and expansion. • Collaborate with Product and Marketing teams.
What you’ll bring
• 3+ years in customer success/support in SaaS. • Experience managing high velocity accounts. • Tech-savvy with product functionality. • Strong verbal and written English skills. • Strong analytical and problem-solving skills.
Life at Riverside
Work remotely in a fast-paced startup environment focused on empowering creators. Supportive team dedicated to customer success.
About Riverside
Riverside builds an AI-powered platform that helps content creators produce professional-grade content easily, serving major brands like Netflix and Google.