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Moniepoint
Offline Customer Support Officer
Katsina, Nigeria · On-site · Full time · Entry level
About the role
Provide high-quality support to walk-in customers and WhatsApp groups, resolving enquiries and technical issues. Serve as first contact and collaborate internally to improve customer experience.
What you’ll do
• Serve as first contact for walk-in and WhatsApp customers. • Provide prompt and accurate responses to inquiries. • Log all support requests for tracking. • Coordinate with internal teams for issue resolution. • Escalate complex issues to Team Lead.
What you’ll bring
• 1–2 years customer service experience. • BSc or HND qualification. • Completed NYSC or valid exemption. • Resident of Katsina State. • Excellent communication and problem-solving skills.
Life at Moniepoint
Competitive compensation, benefits, and career growth opportunities. Support for professional development.
About Moniepoint
Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million accounts and processing billions of Naira monthly.