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Shally Essence Scents and Cosmetics
Online Orders / Customer Service Officer
Lekki, Lagos, Nigeria · On-site · Full time · Entry level
₦80k–₦130k / month
About the role
Manage online and telephone orders, attend to customer enquiries, and coordinate order fulfilment to ensure customer satisfaction.
What you’ll do
• Handle customer complaints professionally. • Monitor and follow up on pending orders. • Process orders via WhatsApp, Instagram, calls, websites. • Maintain accurate records of orders and payments. • Coordinate with staff for timely order fulfilment.
What you’ll bring
• Minimum SSCE qualification. • Experience in customer service or hospitality preferred. • Proficient with WhatsApp Business and Instagram. • Good communication and problem-solving skills. • Must be able to commute to Lekki area.
About Shally Essence Scents and Cosmetics
Shally Essence Scents and Cosmetics operates in the fashion and beauty industry.