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MTN Nigeria
Partner Customer Support Traditional Channels
Ikoyi, Lagos, Nigeria · On-site · Full time · Mid level
About the role
Provide superior support to Fixed Broadband customers through proactive engagement and effective issue resolution. Manage customer interactions to drive retention and revenue growth.
What you’ll do
• Validate new products and system upgrades with teams. • Generate business reports as required. • Resolve all service provisioning and sales support issues. • Manage end-to-end broadband customer accounts. • Implement initiatives to simplify customer journey across channels.
What you’ll bring
• First degree in Social Science, Business Management or related. • 3-7 years experience in customer service or telecom. • Experience in multinational organizations. • Proficient with CRM, helpdesk, salesforce software. • Fluent in English.
About MTN Nigeria
MTN Nigeria is a leading telecommunications company providing mobile and broadband services.