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Henry Meds
Patient Advocate
Remote · USA · Full time · Entry level
$23–$25 / hour
About the role
The Patient Advocate I is the primary frontline contact for Henry Meds patients, resolving non-clinical needs via multiple communication channels. This role owns patient interactions, completes authorized actions, coordinates internal help, and keeps patients informed through resolution.
What you’ll do
• Communicate with patients by phone, email, and chat. • Resolve questions on accounts, billing, scheduling, refills. • Own patient needs from first contact through resolution. • Complete authorized actions in CRM, EHR, billing systems. • Escalate unresolved issues through defined paths.
What you’ll bring
• Experience in telehealth, healthcare, pharmacy support, or regulated customer service. • Authorized to work for any U.S. employer, no visa sponsorship. • Ability to maintain clinical boundaries and follow escalation. • Strong communication, problem-solving, and organization skills. • Comfort working independently in a remote environment.
Life at Henry Meds
Enjoy a casual culture, remote-first workplace, generous PTO, and comprehensive benefits including healthcare and 401(k) matching.
About Henry Meds
Henry Meds is a telehealth company delivering virtual healthcare to patients in 40 states and DC, providing administrative and technology support to physician-owned clinical entities.