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VITAS Healthcare
Patient Care Coordinator
Remote · USA · Full time · Mid level
About the role
The Patient Care Coordinator processes calls, answers questions, and transfers calls to triage nurses during alternate hours. They facilitate communication among team members, patients, and healthcare providers.
What you’ll do
• Process calls systematically following scripts and policies. • Answer and screen incoming calls with escalation as needed. • Ensure timely and accurate documentation. • Facilitate communication between team, vendors, and patients. • Resolve customer service issues with first call resolution.
What you’ll bring
• Two or more years experience in medical terminology or call center. • Ability to work in fast-paced environment. • Strong communication skills verbally and in writing. • Knowledge of computers and software, typing 50 WPM preferred. • Work authorization for USA only.
Life at VITAS Healthcare
Offers competitive compensation, health benefits, 401(k) with match, tuition reimbursement, paid time off, and employee assistance programs.
About VITAS Healthcare
VITAS Healthcare is the nation’s leading provider of end-of-life care, dedicated to compassionate hospice services and professional growth.