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Theranica USA
Patient Support Associate
Remote · USA · Full time · Mid level
$20–$27 / hour
About the role
Support patients and prescribers with Nerivio products through phone, email, and chat. Deliver high-quality, patient-centered assistance and coordinate customer support activities.
What you’ll do
• Deliver patient-centered support via phone, email, and chat. • Serve as primary contact for patients and prescribers. • Troubleshoot issues and guide patients through products. • Record patient interactions in feedback database. • Create shipping labels and track patient shipments.
What you’ll bring
• 2+ years customer-facing service or support. • Knowledge of medical terminology and insurance claims. • Proficient with cloud software and Microsoft Office. • Ability to work independently and in a team. • Must be based in US and authorized to work.
Life at Theranica USA
Fully remote work with comprehensive medical, dental, vision benefits, 401K, flexible PTO, and company holidays.
About Theranica USA
Theranica USA, Inc. develops and commercializes FDA-cleared medical devices for migraine treatment, including the Nerivio device.