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Customer.io
Principal Product Designer
Remote · LATAM, Canada, USA · Full time · Senior level
$245k–$276k / year
About the role
Lead design vision and influence design practice company-wide. Drive product design strategy and AI product philosophy.
What you’ll do
• Shape and communicate design vision for product. • Drive strategic direction of design system Pluma. • Close gap between design intent and shipped product. • Design for builder and developer audiences. • Lead design of agentic and human-AI surfaces.
What you’ll bring
• 10+ years product design experience. • Shaped design direction at company level. • Designed for developer and builder audiences. • Developed AI and agentic product design philosophy. • Experience with design systems at strategic level. • Ability to influence without authority.
Life at Customer.io
Inclusive benefits including 100% medical, dental, vision coverage, 16 weeks paid parental leave, unlimited PTO, remote work stipends, and professional development budget.
About Customer.io
Customer.io powers automated communication for over 9,000 companies, enabling smarter, relevant messaging using real-time behavioral data.