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Wabtec
Product Support Engineer
Banyo, QLD, Australia · Hybrid · Full time · Mid level
About the role
Provide software troubleshooting and technical support for mining technology products. Advocate for customers and collaborate with product and engineering teams to improve solutions.
What you’ll do
• Configure systems to meet customer requirements. • Test and verify system operation and performance. • Support deployment and configuration changes. • Provide technical support to customers and partners. • Engage with product managers on quality and prioritization.
What you’ll bring
• Experience in mining or mobile fleet equipment. • Use of helpdesk/ticketing applications. • Project management or coordination experience. • Work authorization for Australia. • Flexible hours and occasional travel. • Current driver’s license for site visits.
Life at Wabtec
Offers paid birthday leave, rewards program, discounted health insurance, lifestyle discounts, and employee assistance program.
About Wabtec
Wabtec is a global provider of equipment, systems, digital solutions, and services for freight and transit rail sectors, with over 150 years of experience.