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Dropbox

Product Support Representative

Remote · Ireland · Mid level

$45.5k–$61.6k / year

About the role

Provide exceptional technical support for Dropbox Sign and DocSend products. Collaborate across teams to deliver product feedback and improve customer experience.

What you’ll do

• Deliver technical support via email and phone. • Achieve expert product knowledge and meet KPI targets. • Provide user-friendly solutions to complex issues. • Communicate and triage customer issues internally. • Document recurring issues to support product quality.

What you’ll bring

• 2+ years technical support experience. • Knowledge of Windows and macOS troubleshooting. • Proven project management skills. • Strong communication and analytical skills. • Work authorization for Ireland.

Posted 8 hours ago

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Product Support Representative

About the role

What you’ll do

What you’ll bring

Product Support Representative

About the role

What you’ll do

What you’ll bring