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Dropbox
Program Manager, Customer Programs
Remote · USA · Senior level
$128k–$195k / year
About the role
Lead complex, cross-functional customer programs to enhance engagement and deliver value. Manage programs from product learning to strategic customer engagement with executive visibility.
What you’ll do
• Lead complex customer programs end-to-end. • Create coordinated customer experience across teams. • Drive decisions and accountability without formal authority. • Translate customer feedback into actionable insights. • Build scalable program infrastructure and playbooks.
What you’ll bring
• 8+ years in program management or related field. • Experience leading customer-facing programs. • Ability to manage multiple senior stakeholders. • Strong operating judgment and communication skills. • Work authorization for USA.
About Dropbox
Dropbox is a technology company focused on collaboration and productivity software.