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TaskRabbit
Quality Specialist
Remote · Poland · Mid level
$21.7k–$26.9k / year
About the role
Monitor and improve customer service quality by evaluating interactions and providing feedback. Enhance customer satisfaction and internal policies.
What you’ll do
• Monitor and evaluate customer interactions. • Conduct agent performance evaluations. • Analyze customer service metrics. • Identify process improvements. • Provide feedback to support and training teams.
What you’ll bring
• Experience in customer support or quality training. • Analytical and problem-solving skills. • Good communication and interpersonal skills. • Detail-oriented with focus on improvement. • Fluent in German and English.
Life at TaskRabbit
Hybrid work model with flexibility and regular in-person connection. Inclusive culture with diverse leadership and generous benefits.
About TaskRabbit
TaskRabbit is a marketplace platform connecting people with Taskers for everyday home tasks like furniture assembly and handyman work.