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Platinumlist
Regional Customer Support Agent
Remote · Egypt · Full time · Mid level
About the role
Provide exceptional customer service for ticketing inquiries across the GCC region. Handle high volume interactions via multiple channels ensuring seamless event experiences.
What you’ll do
• Manage inquiries via calls, emails, WhatsApp, social media, Intercom. • Assist with ticket purchases, refunds, event-related issues. • Provide real-time support during events. • Collaborate with teams to resolve escalated concerns. • Work flexible shifts including evenings, weekends, holidays.
What you’ll bring
• Native Arabic speaker fluent in English. • Minimum 2 years customer service experience. • Strong communication and problem-solving skills. • Ability to work under pressure and handle high workloads. • Work authorization for GCC region.
Life at Platinumlist
Work with a leading GCC ticketing platform in a dynamic, flexible environment with growth opportunities.
About Platinumlist
Platinumlist is the largest ticketing provider in the GCC, serving events across UAE, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait since 2009.