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Molina Healthcare
Representative Support Center
Remote · United States · Full time · Entry level
About the role
Provide level I customer service support to Molina members and providers. Resolve issues and improve member and provider experience through multiple communication channels.
What you’ll do
• Provide support via phone, chat, email for Medicaid, Medicare, Marketplace. • Conduct health assessment and satisfaction surveys. • Document member and provider inquiries accurately. • Meet performance goals in call quality and attendance. • Collaborate with internal and external stakeholders.
What you’ll bring
• Up to 1 year customer service or call center experience. • Customer service and data processing skills. • Attention to detail and time management. • Ability to maintain HIPAA confidentiality. • Effective verbal and written communication.
Life at Molina Healthcare
Molina Healthcare offers competitive benefits and compensation. Equal Opportunity Employer.
About Molina Healthcare
Molina Healthcare provides managed care services to Medicaid, Medicare, and Marketplace members.