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WM
Residential Retention Specialist
Remote · Phoenix, AZ, United States · Full time · Entry level
$20.24–$21 / hour
About the role
Responds to customer sales and cancellation requests to maximize revenues and minimize cancellations. Uses negotiation skills to secure updated contract agreements remotely within Phoenix area.
What you’ll do
• Handle customer sales and cancellation requests. • Resolve escalations within territory. • Generate revenue growth via consultative selling. • Maintain high customer satisfaction. • Use sales productivity software tools.
What you’ll bring
• High school diploma or GED. • One year consumer-based sales experience. • Nine months customer interaction success. • Proficient with computer applications. • Strong negotiation and communication skills.
Life at WM
Competitive compensation with medical, dental, vision, life insurance, and short-term disability. Includes stock purchase plan, 401K match, paid vacation, holidays, and personal days.