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Bobtail
Retention Specialist
Remote · Full time · Mid level
About the role
Manage customer relationships to reduce churn and increase retention. Collaborate with teams to improve brand loyalty and customer satisfaction.
What you’ll do
• Maintain long-lasting customer relationships. • Monitor customer adoption and satisfaction. • Troubleshoot and resolve customer issues. • Identify at-risk customers and implement retention strategies. • Collect feedback to improve products and services.
What you’ll bring
• 1-3 years SaaS and B2B experience. • Excellent English and Punjabi communication skills. • 1-3 years retention experience. • Bachelor’s degree in business, marketing, or customer service. • Work authorization for worldwide remote role.
Life at Bobtail
Offers monthly mental break day, paid time off, parental leave, and remote work flexibility. Values diversity and inclusion.
About Bobtail
Bobtail eliminates inefficiencies in the supply chain to increase happiness and success. They emphasize teamwork, experimentation, and transparency.