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TripleTen
Retention Specialist
Remote · Argentina · Full time · Mid level
$1.5k / month
About the role
Support students in their learning journey to improve engagement, retention, and satisfaction. Build relationships and provide proactive support to help students achieve educational goals.
What you’ll do
• Engage students via calls and chats. • Address refund and cancellation requests. • Manage renewal and payment conversations. • Meet weekly retention and renewal goals. • Maintain detailed CRM records.
What you’ll bring
• 1+ years in retention or customer-facing role. • Fluent English communication skills. • Strong empathy and relationship-building. • Comfortable in target-driven environment. • Experience with CRM platforms.
Life at TripleTen
Work remotely with autonomy and minimal micromanagement. Collaborate with diverse professionals using modern digital tools.
About TripleTen
TripleTen is an EdTech company offering tech career learning programs for US and Latin American markets, serving beginners through cohort-based courses.