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Aquila Software Group
Retirement Plan Administration Support Specialist
Remote · United States · Full time · Mid level
About the role
Provide expert support on retirement plan administration software to customers. Collaborate with development to improve software and resolve complex issues.
What you’ll do
• Respond to customer questions via phone, email, and support tickets. • Investigate complex retirement plan administration questions. • Identify and document software issues and enhancement requests. • Test software fixes and regulatory updates. • Create training materials and webinars.
What you’ll bring
• Experience administering U.S. qualified retirement plans. • Strong knowledge of retirement plan compliance and regulations. • Familiarity with retirement plan administration software. • Excellent analytical and problem-solving skills. • Authorization to work in the United States.
Life at Aquila Software Group
Entrepreneurial culture with growth opportunities and a collaborative environment. Supportive of diversity and inclusion.
About Aquila Software Group
Aquila invests in B2B/B2G software companies globally and operates with a startup mindset backed by a parent company. CalcAir provides retirement plan administration software in the U.S.