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Genesis Group
Rooms Division Manager
Port Harcourt, Rivers, Nigeria · On-site · Full time · Mid level
About the role
Manage daily operations of front office, housekeeping, guest services, and security departments. Ensure guest satisfaction and optimize room occupancy and revenue.
What you’ll do
• Synchronize workflows between front desk and housekeeping. • Monitor ADR and manage department budgets. • Handle escalated guest complaints and feedback. • Lead recruitment, scheduling, and staff training. • Oversee PMS and CRM systems for room status tracking.
What you’ll bring
• Experience in hospitality management. • Strong leadership and communication skills. • Knowledge of PMS and CRM tools. • Ability to manage budgets and costs. • Work authorization for Nigeria.
Posted 3 hours ago