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ResMed
Sales And Service Support
Remote · Germany · Full time · Mid level
About the role
You will be the main contact for a defined group of existing customers, supporting them with our digital training platform and ensuring customer satisfaction and retention.
What you’ll do
• Support defined group of existing customers. • Advise customers by phone and assist with questions. • Conduct onboarding and introduction sessions. • Support daily use of digital training platform. • Document customer contacts in CRM system.
What you’ll bring
• Experience in customer service or similar role. • Strong telephone communication skills. • Interest in digital products and IT affinity. • Structured and reliable work approach. • Work authorization for Germany.
Life at ResMed
Flexible benefits including fitness subsidies, mental health support, LinkedIn Learning access, stock purchase program, and 30 days vacation.
About ResMed
smartAware® is part of MEDIFOX DAN Group, developing digital training platforms for the nursing sector to improve learning and care quality.