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Experian
Salesforce CRM Team Lead
Remote · Heredia, Costa Rica · Full time · Senior level
About the role
Lead the Salesforce CRM team to improve platform maturity and support multiple business units. Manage Salesforce capabilities, delivery, and team leadership to deliver scalable solutions.
What you’ll do
• Configure and maintain Salesforce declarative tools. • Lead root cause analysis and design solutions. • Oversee Salesforce AI capabilities deployment. • Manage case queues and team workloads. • Mentor CRM Analysts and lead team culture.
What you’ll bring
• Salesforce Certified Platform Administrator. • Salesforce Certified Platform App Builder. • 5+ years Salesforce administration experience. • 2+ years leading Salesforce teams. • Fluency in English and Spanish. • Work authorization for Costa Rica.
Life at Experian
Experian offers medical, life and dental insurance, flexible work, paid time off, bonuses, education reimbursement, and more.
About Experian
Experian is a global data and technology company operating in multiple markets with 25,200 employees in 32 countries.