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PointClickCare
Scaled Customer Engagement Manager
Remote · or Mississauga, Canada · Contract · Mid level
$41.81–$52.43 / hour
About the role
Drive adoption, retention, and value realization for a large customer base through scalable, data-informed programs. Customize digital journeys and partner cross-functionally to execute consistent customer engagement.
What you’ll do
• Own and deliver digital customer success programs end to end. • Analyze data to optimize engagement and trigger timely communications. • Plan and present digital customer events and maintain digital content. • Collaborate with CSMs, Marketing, Product, Support, and Sales. • Experiment with new approaches including AI-assisted content.
What you’ll bring
• 3+ years in Customer Success or related SaaS role. • Experience designing/executing one-to-many programs. • Strong written communication skills. • Proficiency with CRM/CS platforms and data analysis. • Work authorization for Canada.
About PointClickCare
PointClickCare is a leading healthcare platform serving Senior Care and Acute & Payer markets.