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Hilton
Senior Analyst, GME Solutions
Remote · United States · Full time · Mid level
$57.5k–$80k / year
About the role
Support Hilton's revenue management, call center, and analytics functions for Groups, Meetings & Events. Ensure governance, auditing, and quality assurance align with Hilton standards.
What you’ll do
• Provide email, case, and phone support. • Coordinate auditing activities and drive corrective actions. • Lead testing efforts including UAT and regression testing. • Collaborate with teams to resolve discrepancies. • Develop process documentation and governance frameworks.
What you’ll bring
• 3 years Hospitality/Travel industry experience. • 2 years Delphi.fdc and MeetingBroker experience. • Experience supporting systems or business operations. • Proficient in Microsoft Excel, Word, PowerPoint, Outlook. • Work authorization for United States.
Life at Hilton
Hilton offers travel perks, employee stock purchase program, paid parental leave, caregiving support, mental health resources, generous PTO, and health benefits.
About Hilton
Hilton is a global hospitality company known for exceptional guest experiences and investing in team member wellbeing.