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1Password
Senior Customer Success Manager
Remote · UK · Full time · Senior level
$97.7k–$142k / year
About the role
Manage a portfolio of customers to drive value realization, revenue retention, and expansion outcomes. Operate with commercial autonomy and mentor team members.
What you’ll do
• Manage portfolio of complex accounts independently. • Drive adoption and value realization with executive sponsors. • Lead revenue retention and expansion efforts. • Manage renewal negotiations without escalation. • Mentor and enable team members.
What you’ll bring
• 6+ years in customer-facing SaaS roles. • Proven track record in retention and expansion. • Experience with VP and C-suite engagements. • Background in cybersecurity or IAM preferred. • Strong commercial acumen and forecasting discipline.
Life at 1Password
Offers health, dental, pension benefits, generous PTO, equity grants, and a remote-first work environment. Inclusive and diverse culture focused on collaboration and innovation.
About 1Password
1Password builds secure digital identity and access management solutions trusted by over 180,000 businesses globally, pioneering Unified Access Management for modern work environments.