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Webflow
Senior Customer Success Manager
Remote · United States, Canada (BC & ON only) · Full time · Senior level
$152k–$205k / year
About the role
Manage strategic Enterprise accounts to drive adoption, growth, and retention of Webflow's platform. Serve as a trusted advisor guiding customers through their Webflow journey and ensuring long-term success.
What you’ll do
• Build trusted relationships across customer organizations. • Lead account strategy and cross-functional collaboration. • Own renewals, forecasting, and account health. • Lead discovery workshops and pilots for AI use cases. • Partner with Sales and technical teams for successful launches.
What you’ll bring
• BS/BA degree or relevant experience. • 5+ years advising Enterprise SaaS customers. • Experience managing usage and forecasting renewals. • Technical aptitude with codebases and integrations. • Experience with applied AI or digital transformation.
Life at Webflow
Equity ownership, comprehensive health coverage, paid parental leave, flexible vacation, wellness resources, 401(k) with employer match, monthly stipends, and annual bonus program.
About Webflow
Webflow is an agentic web marketing platform helping organizations build and optimize high-performing web experiences that drive growth and strengthen brand trust.