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1Password
Senior Digital Customer Success Campaign Manager
Remote · Canada, USA · Full time · Senior level
$121k–$147k / year
About the role
Lead and optimize digital customer success programs across the lifecycle to improve adoption and growth. Design scalable campaigns that guide customers from onboarding through activation and beyond.
What you’ll do
• Design and launch digital customer success campaigns. • Build scalable customer journeys with targeted interventions. • Identify customer signals and translate into campaign strategies. • Optimize communications including emails and messaging. • Use AI tools for campaign creation and optimization.
What you’ll bring
• 6+ years in digital customer success or related SaaS roles. • Experience building lifecycle or digital success programs. • Strong understanding of customer lifecycle stages. • Proficient with Gainsight, Salesforce, Marketo or similar. • Work authorization for Canada or USA.
Life at 1Password
Offers health, dental, 401k/RRSP, paid time off, equity grants, and incentive programs. Collaborative culture valuing transparency and innovation.
About 1Password
1Password is a cybersecurity company providing enterprise password management and unified access management solutions trusted by over 180,000 businesses worldwide.