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Oscar
Senior Director Member And Provider Services
Remote · United States · Full time · Senior level
$162k–$237k / year
About the role
Lead strategy and operations of Tier 1 and Tier 2 contact centers for Members, Brokers, and Providers. Manage distributed remote teams integrating technology with human-centered service.
What you’ll do
• Direct Tier 1 and Tier 2 contact center operations. • Execute multi-year scaling and resilience strategy. • Lead distributed leadership with inclusive culture. • Champion human-centered service with automation. • Establish performance frameworks and metrics.
What you’ll bring
• 12+ years leading large-scale contact centers. • 8+ years coaching leaders in complex operations. • Experience with remote or distributed teams. • Proven contact center performance delivery. • Work authorization for U.S. residents excluding some states.
Life at Oscar
Benefits include medical, dental, vision, paid holidays, sick and parental leave, 401(k), life and disability insurance, wellness time, and equity grants.
About Oscar
Oscar is a health insurance company built on technology and member focus, aiming to improve healthcare experience.