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Caylent
Senior Engineer
Remote · Mexico · Full time · Senior level
About the role
Build and maintain enterprise contact center transformations using AWS and AI technologies. Develop AI agents, contact flows, and serverless applications for large-scale customer interactions.
What you’ll do
• Build AI-native self-service using Amazon Connect and AI agents. • Develop contact flows integrating AI, Lambda, and Customer Profiles. • Create serverless backends with AWS Lambda and related services. • Author infrastructure as code with AWS CDK and maintain CI/CD pipelines. • Collaborate with customer teams and contribute to architecture decisions.
What you’ll bring
• 7+ years software engineering experience. • 2+ years with Amazon Connect or similar CCaaS platforms. • Experience with conversational and generative AI development. • Proficient in TypeScript/Node.js, Python, React, AWS serverless. • Legal authorization to work in the country of employment.
Life at Caylent
100% remote work with medical insurance, flexible PTO, phantom equity, and professional development support. Inclusive and diverse culture with state-of-the-art tools.
About Caylent
Caylent is an AI-first cloud services company specializing in AWS and AI solutions to help organizations modernize technology and build intelligent products.