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Balto
Senior Implementation Manager
Remote · United States · Full time · Senior level
$110k–$120k / year
About the role
Lead complex customer implementations from kickoff through go-live, aligning stakeholders and ensuring effective technology configuration. Manage multiple projects and drive business outcomes through technical and executive collaboration.
What you’ll do
• Lead 6–10 concurrent customer projects. • Align stakeholders on goals and priorities. • Guide integrations and manage risks. • Coordinate cross-functional teams. • Maintain project records and documentation.
What you’ll bring
• Experience leading complex software implementations. • Success aligning executive and technical stakeholders. • Strong project and risk management skills. • Technical fluency with software integrations. • Work authorization for United States.
Life at Balto
Benefits include Medical, Dental, Vision, 401(k), Unlimited PTO, and Learning Stipends. Culture values growth, ownership, and open communication.
About Balto
Balto builds AI solutions for contact centers to improve agent performance and customer insights in one platform.