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GitLab
Senior Journey Architect
Remote · United States · Full time · Senior level
About the role
Design customer journeys to drive retention, consumption, and revenue outcomes. Lead cross-functional work from design through launch and optimize ongoing journey performance.
What you’ll do
• Design journeys from business outcomes to customer actions. • Decide steps as self-serve, AI-assisted, or human-led. • Build service blueprints with CX Operations. • Write journey specifications and coordinate launches. • Measure journey metrics and optimize regularly.
What you’ll bring
• Experience in customer journey or service design. • Track record launching programs with measurable outcomes. • Hands-on service blueprint and handoff design. • Knowledge of journey orchestration and marketing automation. • Work authorization for United States.
Life at GitLab
Benefits include health, financial support, flexible PTO, equity compensation, and parental leave.
About GitLab
GitLab is an intelligent orchestration platform for DevSecOps trusted by over 50 million users and many Fortune 100 companies.