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CenturyLink
Senior Lead Customer Insights Manager
Remote · United States · Full time · Senior level
$106k–$155k / year
About the role
Lead complex customer insights projects to inform marketing, product, operations, and sales decisions. Deliver actionable insights that drive growth and customer-centric strategies.
What you’ll do
• Plan and conduct live customer interviews. • Analyze data to uncover buying and behavioral patterns. • Design and run survey-based quantitative studies. • Lead brand and market insights projects. • Manage insights vendors and ensure data privacy compliance.
What you’ll bring
• Bachelor's degree in Marketing, Business, or related field. • 5-7 years B2B Customer Insights experience. • Experience in technology/software industry. • Work authorization for United States. • Strong survey design and data analysis skills.
Life at CenturyLink
Lumen offers comprehensive health, life, and lifestyle benefits with a culture of trust and accountability. Teams collaborate to deliver meaningful outcomes in an AI-focused environment.
About CenturyLink
Lumen provides secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.