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Monzo
Senior Manager Supplier Performance Customer Ops Specialist Services
Remote · UK · Full time · Senior level
$91.4k–$116k / year
About the role
Lead oversight of outsourced partners to ensure excellent customer service and operational delivery. Manage day-to-day service, quality, and risk with offshore teams.
What you’ll do
• Lead dedicated oversight team managing operational delivery. • Manage outsourced partner operations managers daily. • Translate strategic goals into actionable steps. • Track and manage partner performance and risks. • Forecast and plan domain partner operations.
What you’ll bring
• Proven experience managing global offshore partners. • Analytical mindset with data-driven decision skills. • Ability to lead and influence without direct reports. • Translate complex goals for frontline teams. • Work authorization for UK required.
Life at Monzo
Flexible working hours, remote work setup, £1,000 learning budget yearly, equity and incentive awards.
About Monzo
Monzo is a UK-based digital bank focused on simplifying money management and delivering excellent customer experiences.