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Pantheon
Senior Manager Technical Support Engineering
Remote · United States · Full time · Senior level
$164k–$206k / year
About the role
Lead the operating model for Technical Support Engineering to solve complex customer problems efficiently. Manage global teams and improve service through data-driven operational excellence.
What you’ll do
• Lead Technical Support Engineering operations globally. • Design follow-the-sun model with clear ownership and escalation. • Diagnose and solve operational problems system-wide. • Act as escalation leader for high-impact customer issues. • Build and develop a high-performing technical support team.
What you’ll bring
• Experience leading technical support or site reliability in SaaS/cloud. • Experience managing global or follow-the-sun teams. • Strong incident and escalation management skills. • Bachelor’s degree or equivalent experience. • Work authorization for the United States.
Life at Pantheon
Offers competitive compensation, equity, flexible time off, comprehensive medical insurance, paid parental leave, and professional development allowances.
About Pantheon
Pantheon powers over 300,000 websites with its WebOps Platform, serving customers like Google and the United Nations to manage websites efficiently in the cloud.