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Customer.io

Senior Product Manager, Workflows

Remote · LATAM, Canada, USA · Full time · Senior level

$170k–$240k / year

About the role

Lead product management for Workflows at Customer.io, focusing on turning customer signals into impactful products. Collaborate with cross-functional teams to launch products that drive customer and business outcomes.

What you’ll do

• Identify and validate customer problems using research and AI tools. • Rapidly prototype and test hypotheses to de-risk ideas. • Lead cross-functional planning aligning Engineering, Design, and business. • Drive feature strategy and influence product roadmaps. • Define success metrics and track product adoption and engagement.

What you’ll bring

• 7+ years product management experience in B2B SaaS or automation platforms. • Strong analytical skills and data-driven decision making. • Ability to lead feature development independently. • Experience with AI-powered tooling in product workflows. • Technical background with web applications and APIs. • Work authorization for LATAM, Canada, or USA.

Life at Customer.io

Inclusive benefits including 100% medical, dental, vision coverage, 16 weeks paid parental leave, unlimited PTO, remote work stipends, and professional development budget.

About Customer.io

Customer.io powers automated communication for over 9,000 companies, enabling smarter, relevant messaging using real-time behavioral data.

Posted 6 hours ago