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Concentrix
Senior Quality Evaluator
Remote · Philippines · Full time · Mid level
About the role
Monitor and evaluate inbound/outbound calls and other customer contacts for quality and accuracy. Assist in assessing quality standards and provide insights to improve program performance.
What you’ll do
• Monitor and evaluate calls, chat, and email contacts. • Meet productivity requirements and report evaluation results. • Participate in calibration and call listening sessions. • Conduct internal quality audits and recommend improvements. • Support management with metrics and operational processes.
What you’ll bring
• Work authorization for Philippines. • Basic understanding of client products and services. • Ability to participate in quality task forces. • Strong program knowledge base. • Meet departmental productivity standards.