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Kainos
Senior Software Service Manager
Remote · United Kingdom · Full time · Senior level
About the role
Manage software support services and lead service teams to ensure client satisfaction and business growth. Oversee service delivery, client relationships, and continuous improvement initiatives.
What you’ll do
• Oversee multi-disciplined service team across locations. • Ensure service functions meet customer needs. • Lead client service review meetings. • Manage financial aspects including forecasting and invoicing. • Support business development and account management.
What you’ll bring
• Experience in commercial software service delivery. • Understanding of service management and ITIL foundation. • Experience with UK public sector and GDS standards. • Active Security Clearance required. • Experience setting up support services and service transition.
Life at Kainos
People-first culture valuing ideas, growth, and collaboration in a diverse team.
About Kainos
Kainos is a technology company focused on digital services, Workday solutions, and innovation.