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BlackRainbow
Senior Support Engineer
Remote · United Kingdom · Full time · Senior level
$50.9k / year
About the role
Provide technical support for SaaS and self-hosted platforms, handling complex incidents and escalations. Combine advanced troubleshooting with professional customer communication.
What you’ll do
• Investigate and resolve complex technical issues. • Maintain high standards of ticket and case management. • Support major incident identification and service restoration. • Identify and resolve recurring problems via root-cause analysis. • Provide technical leadership and coaching to Support team.
What you’ll bring
• Ability to pass DBS, NPPV3 & SC Vetting. • Experience in ITIL-aligned support environment. • 5+ years in software or infrastructure support. • Experience managing complex Level 2 technical cases. • Work authorization for UK required.
Life at BlackRainbow
Fully remote working with work-from-home expenses, flexible hours, 25 days annual leave plus public holidays, private healthcare, pension, and training support.
About BlackRainbow
BlackRainbow develops investigation case-management solutions for law enforcement, government intelligence, and large corporations globally.