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GitLab
Senior Support Engineer
Remote · South Korea · Full time · Senior level
About the role
Support customers by troubleshooting complex issues in GitLab environments. Collaborate with teams to improve product and support processes.
What you’ll do
• Act as escalation point for complex customer issues. • Mentor teammates on troubleshooting and communication. • Drive improvements to support practices and documentation. • Collaborate with Product, Development, and Sales teams. • Participate in on-call rotations and hiring processes.
What you’ll bring
• Experience managing complex customer technical cases. • Strong Linux systems administration and scripting skills. • Ability to mentor and collaborate across teams. • Familiarity with DevOps and GitLab implementations. • Fluent Korean language skills.
Life at GitLab
Offers health, financial, and well-being benefits, flexible PTO, equity compensation, and growth funds.
About GitLab
GitLab is an intelligent orchestration platform for DevSecOps used by over 50 million users and many Fortune 100 companies.