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Senior Support Engineer
Sydney, Australia · Hybrid · Full time · Senior level
About the role
Provide expert-level technical support and serve as the highest escalation point for customer issues. Collaborate across teams to improve processes and ensure fast, accurate resolution.
What you’ll do
• Serve as final technical escalation point for Support. • Triage and validate bugs, reproduce issues. • Partner with Engineering to master architecture. • Improve escalation pathways and triage processes. • Collaborate with Product and support Sales and Onboarding teams.
What you’ll bring
• 5–6 years technical customer-facing experience. • 2+ years as escalation point or senior technical leader. • Experience supporting enterprise-scale customers. • Strong communication and prioritization skills. • Work authorization for Australia.
Life at Zip
Offers start-up equity, flexible PTO, home office stipend, paid parental leave, and team events.
About Zip
Zip is an AI platform for enterprise procurement trusted by major companies to streamline procurement and save costs.