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Chainguard
Senior Technical Support Engineer
Remote · UK · Full time · Senior level
About the role
Provide expert technical support for Chainguard Images, resolving complex customer issues and collaborating with Engineering. Deliver exceptional customer experiences and contribute to knowledge base development.
What you’ll do
• Triage and resolve complex customer issues. • Escalate issues to Engineering when needed. • Communicate clearly with customers and teams. • Document issues and create knowledge base content. • Participate in on-call rotation for support.
What you’ll bring
• 5+ years supporting enterprise customers. • 3+ years experience with Linux, Docker, Kubernetes. • Strong written and verbal communication skills. • Experience with AWS, Azure, or GCP. • Work authorization for UK or remote role.
Life at Chainguard
Flexible remote-first culture with team meetups and summits. Full health insurance coverage and generous parental leave. Equity options and flexible time off.
About Chainguard
Chainguard delivers hardened, secure open source software builds to help organizations build faster, stay compliant, and reduce risk.