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Ping Identity
Senior Technical Support Engineer
Remote · United States · Full time · Senior level
$70k–$100k / year
About the role
Provide top-tier customer support ensuring seamless product experience and issue resolution. Collaborate cross-functionally to maintain continuous product operation.
What you’ll do
• Respond professionally to customer technical issues. • Take ownership of customer issues from troubleshooting to resolution. • Communicate via support tools, calls, and screen-sharing. • Collaborate with Support, Engineering, and Product teams. • Lead escalation calls and mentor team members.
What you’ll bring
• 8+ years experience or equivalent. • Technical degree preferred in Computer Engineering or related. • Strong communication and troubleshooting skills. • Knowledge of REST API, SSL/TLS, IPv4, JSON, LDAP, Proxies. • Experience with Linux, Virtualization, Cloud platforms.
Life at Ping Identity
Flexible, collaborative work environment with competitive benefits and employee resource groups. Regular bonding events and community initiatives.
About Ping Identity
Ping Identity provides intelligent cloud identity platforms enabling secure and seamless digital experiences worldwide.