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Chime Financial
Senior Training Lead
Remote · USA · Full time · Senior level
$130k–$180k / year
About the role
Lead training governance and execution for Operations and Member Experience. Train new hire agents and hold BPO partners accountable for training quality.
What you’ll do
• Own training execution across lines of business. • Guide BPO master trainer contractors. • Travel 30-40% to partner sites for training. • Manage trainer certification and coaching. • Build scorecards and run governance cadence.
What you’ll bring
• 7+ years training in contact center or BPO. • Experience managing outsourced partners. • Build training governance programs. • Strong coaching and facilitation skills. • Willingness to travel 30-40%. • Work authorization for USA.
Life at Chime Financial
Offers comprehensive health, financial, and wellbeing benefits. Flexible remote and hybrid work options. Generous vacation and parental leave policies.
About Chime Financial
Chime is a financial technology company empowering members to achieve financial progress through user-friendly banking services.