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Moniepoint
Service Center Operations Manager
Lagos, Nigeria · On-site · Full time · Senior level
About the role
Oversee performance and operations of multiple service centers ensuring compliance and operational excellence. Drive process optimization, financial performance, and customer experience improvements.
What you’ll do
• Oversee multi-site operations and ensure SOP adherence. • Conduct operational audits for compliance and risk. • Manage regional P&L and control costs. • Use data analytics for staffing and performance reporting. • Lead talent development and facility governance.
What you’ll bring
• 5+ years banking operations experience. • 3+ years managing multiple branches. • Bachelor’s degree in Finance or related field. • Proficiency in data analysis tools. • Work authorization for Nigeria.
About Moniepoint
Moniepoint Incorporated is a global business payments and banking platform serving over 600,000 businesses with tools to grow and scale.