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Concentrix
Service Delivery Manager
Remote · Costa Rica · Full time · Mid level
About the role
Manage client satisfaction, operational excellence, and team performance in customer engineering and support. Serve as primary liaison between clients and internal teams to ensure seamless service delivery.
What you’ll do
• Build and maintain strong client relationships. • Lead client-facing meetings and operational discussions. • Collaborate with stakeholders for operational alignment. • Drive operational consistency across US and LATAM teams. • Monitor and optimize KPIs, SLAs, and performance metrics.
What you’ll bring
• Bachelor’s degree preferred in related field. • 5–7+ years in service delivery or related roles. • Fluency in English required. • Proven leadership managing large support or engineering teams. • Work authorization for Costa Rica or remote work.
Life at Concentrix
Recognized as a top workplace with a culture of collaboration, accountability, and innovation.
About Concentrix
Concentrix is a global technology and services leader powering top brands with data-driven and tech-powered solutions.