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4126 Skechers USA France S.A.S.
Service Desk Analyst
Remote · United States · Full time · Mid level
$25.5 / hour
About the role
Provide first-level technical support to Skechers employees via phone, email, and ticketing. Troubleshoot IT issues and escalate complex problems as needed.
What you’ll do
• Serve as first contact for technical support requests. • Manage incidents and service requests to resolution. • Troubleshoot password resets and hardware/software issues. • Support Aptos retail POS system and devices. • Escalate complex incidents to Level 2 support.
What you’ll bring
• Associate's degree or equivalent experience in IT. • Minimum 2 years Service Desk or Desktop Support experience. • Proficiency with Windows 10 and macOS. • Experience with Active Directory user management. • Work authorization for United States.
Life at 4126 Skechers USA France S.A.S.
Skechers offers a safe, inclusive, and respectful work environment with equal employment opportunities.
About 4126 Skechers USA France S.A.S.
Skechers is a global Fortune 500 company marketing lifestyle and performance footwear, apparel, and accessories worldwide.