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New Era Technology
Service Desk Engineer (Level 1)
Auckland, New Zealand · On-site · Full time · Entry level
About the role
Provide technical support to clients in the education sector, focusing on troubleshooting and resolving IT issues. Work Monday to Friday in a busy technical support environment based in Auckland.
What you’ll do
• Monitor and support LAN, WAN, and network services. • Manage and report on client backup systems. • Provide technical support via phone, email, and ticketing. • Troubleshoot and resolve incidents within SLA. • Assist with IT installations and hardware deployment.
What you’ll bring
• Must be NZ Citizen or permanent resident. • Must have NZ Driver's License. • Experience in IT support or service desk. • Good understanding of Microsoft systems and networking. • Strong troubleshooting and communication skills.
Life at New Era Technology
Friendly team environment with strong technical support network. Opportunities for career growth and certification bonuses.
About New Era Technology
New Era Technology is a global IT solutions provider with over 3,000 professionals, focused on connecting people and information securely.