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Nebius
Service Desk L3, IT Operations Technical Lead
Remote · Europe · Full time · Senior level
About the role
Lead technical escalation and improvement initiatives for Service Desk across EMEA and APAC. Own processes, tooling, and employee hardware lifecycle without line management responsibility.
What you’ll do
• Serve as final technical escalation point for high-severity issues. • Advise L1/L2 on complex cases and troubleshooting. • Administer and improve Service Desk tooling and workflows. • Lead Service Desk projects and cross-functional initiatives. • Provide technical onboarding and mentorship to team members.
What you’ll bring
• Bachelor’s degree in IT or equivalent experience. • 5+ years IT support or service desk experience. • Advanced technical certifications preferred. • Deep knowledge of enterprise IT systems and security. • Work authorization in application country required.
Life at Nebius
Competitive compensation, career growth, flexibility, collaborative culture, international teams, impactful AI projects.
About Nebius
Nebius builds a full-stack AI cloud platform supporting developers and enterprises globally, listed on Nasdaq with R&D hubs worldwide.