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Talentoma
Social Media Support Agent
Remote · New York, United States · Full time · Entry level
$3.9k–$5.8k / year
About the role
This role handles social media support by responding to customer messages, comments, and emails. It involves providing clear product and service information while maintaining respectful and useful conversations.
What you’ll do
• Review social messages, comments, and emails in assigned queues. • Monitor channels via social media management platform. • Answer questions using approved product information. • Record issues and responses in support platform. • Escalate unresolved or sensitive issues to team lead.
What you’ll bring
• High school diploma or equivalent. • No experience required; related experience preferred. • Familiarity with public and private social media interactions. • Ability to write clear, courteous responses. • Authorization to work in the United States.
Life at Talentoma
Fully remote work with structured onboarding and training. Benefits include health coverage, paid leave, 401(k), bonuses, and stipends.